On this page you will find the following policies:

Covid-19 Policy

Cancellation Policy

It’s understandable that Clients sometimes need to cancel appointments. Should this be the
case, or you wish to reschedule an appointment, please give at least 24 hours' notice. This
will allow time to allocate your appointment to another Client and make the necessary
changes. Please be mindful when cancelling appointments, as this may cause a loss of
revenue to the business.
If you do not attend your appointment or fail to give a minimum of 24 hours' notice, you will
be charged a cancellation fee at the full cost of your treatment session. Cancelled
appointments with more than 24 hours' notice will not receive a cancellation fee.

Payment Policy

Full payment is due prior to your appointment, you will not be able to book via the website
without making payment. On subsequent bookings made at the end of treatment, a
payment link will be sent to you. Your booking is not confirmed until payment is complete.
Up-to-date prices are displayed on the FAQ page. Please get in contact for more details and
available discounts.

Decency Policy

Underwear is to be worn at all times by all clients. Ladies may be asked to undo their bra but will not be asked to remove it at any point. Any indecent suggestions/propositions will be firmly refused, treatment will be ended immediately and you will be asked to leave. No repeat appointments will be offered. No refund will be given.

Terms & Conditions

Legal notice and use
Privacy Policy

(Why we collect your personal data and what we do with it)
When you supply your personal details to this clinic they are stored and processed for 4
reasons (the bits in bold are the relevant terms used in the General Data Protection
Regulation – ie the law):
 We need to collect personal information about your health in order to provide you
with the best possible treatment. Your requesting treatment and our agreement to
provide that care constitute a contract. You can, of course, refuse to provide the
information, but if you were to do that we would not be able to provide treatment.

 We have a “Legitimate Interest” in collecting that information because without it we
couldn’t do our job effectively and safely.
 We also think it is important that we can contact you to confirm your

appointments with us or update you on matters related to your medical care. This
again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
 Provided we have your consent, we may occasionally send you general health
information in the form of articles, advice or newsletters. You may withdraw this
consent anytime – just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent
appointment (or age 25 if this is longer), but after this period you can ask us to delete your
records if you wish. Otherwise, we will retain your records indefinitely in order that we can
provide you with the best possible care should you need to see us at some future date. Your
records are stored:
 on paper, in locked cabinets.
 on our office computers. These are password-protected and backed up regularly.
We will never share your data with anyone who does not need access without your written
consent. Only the following people/agencies will have routine access to your data:
 Your practitioner(s) in order that they can provide you with treatment.
 Other administrative team but they will not have access to your medical notes, just
your essential contact details.
From time to time, we may have to employ consultants to perform tasks which might give
them access to your personal data (but not your medical notes). We will ensure that they are
fully aware that they must treat that information as confidential, and we will ensure that they
sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to
correct any factual errors. Provided the legal minimum period has elapsed, you can also ask
us to erase your records. We want you to be absolutely confident that we are treating your
personal data responsibly, and that we are doing everything we can to make sure that the
only people who can access that data have a genuine need to do so. Of course, if you feel
that we are mishandling your personal data in some way, you have the right to complain.
Complaints need to be sent to what is referred to in the jargon as the “Data Controller”.

Here are the details you need for that:

Mae Griffin
mae@griffinsofttissuetherapy.co.uk
07790928965
342 Newbold Road, Rugby, CV21 1EG

If you are still dissatisfied with the response or do not receive a response within 30 days,
then you can complain to the Information Commissioners Office (ICO).
ICO Details: Address: Wycliffe House, Water Lane, Wilmslow SK9 5AF
Telephone: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email

Griffin Soft Tissue Therapy hereby authorises you to view, print, copy and distribute
information published by Griffin Soft Tissue Therapy on this site, provided that (a) the
information may be used internally (by you or any third party to whom you distribute it) only
for informational, non-commercial purposes; (b) no fee may be charged for distribution of
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that appear herein, together with this Legal Notice, must appear on all copies that you make
or distribute.

Disclaimers

Any product, process or technology published on the site may be the subject of Intellectual
Property rights reserved by Griffin Soft Tissue Therapy, its subsidiaries or licensors, and are
not licensed hereunder. Any software programs and any corrections, updates or new
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If no additional terms are provided on the site, any software programs or software code is
governed by this provision.
All information provided via the site, including, without limitation, any Griffin Soft Tissue
Therapy or its subsidiaries’ product or service plans, software programs, software code,
offerings, or programs, statements of future directions, “white papers” or other technical or
marketing materials (collectively, “Information”) is intended for informational purposes only
and is subject to change or withdrawal by Griffin Soft Tissue Therapy at any time without
notice. Griffin Soft Tissue Therapy assumes no responsibility for the accuracy or
completeness of the Information.

THE INFORMATION IS PROVIDED “AS IS”, WITHOUT
WARRANTY OF ANY KIND, INCLUDING (WITHOUT LIMITATION) ANY IMPLIED
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ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF GRIFFIN
SOFT TISSUE THERAPY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

Feedback

Unless expressly provided otherwise by Griffin Soft Tissue Therapy, all comments,
information or materials submitted to Griffin Soft Tissue Therapy through or in association
with the site shall be considered non-confidential and Griffin Soft Tissue Therapy’s property.
By submitting such comments, feedback, information or materials to Griffin Soft Tissue
Therapy, you agree to a no-charge assignment to Griffin Soft Tissue Therapy of all
worldwide rights, title and interest in copyrights and other intellectual property rights to the
comments, feedback, information or materials. Griffin Soft Tissue Therapy shall be free to
use, copy or distribute such comments, information or materials on an unrestricted basis
without accounting to you.

Governing Law and Jurisdiction
Griffin Soft Tissue Therapy controls its offices in Rugby, Warwickshire. You agree that any
legal action, proceeding or other matters relating to your access to, or use of, the Information
or the site shall be governed by UK law. You may not access, download, use or export the
Information in violation of UK export laws or regulations, or in violation of any applicable local
laws or regulations.

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These websites may collect data about you, use cookies, embed additional third-party
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Covid-19 Policy

The government has ended legal restrictions in England, however, we will continue to
operate our own procedures in order to help keep patients safe. Personal Protective
Equipment (PPE) is no longer required, however, we will continue to risk assess and wear
PPE when risk is apparent.
 We will wear a face mask during appointments when risk is apparent or at patients'
request.
 We will continue to wash and sanitise our hands before and after appointments.
 We will self-isolate in the event of a positive Covid test.
 The clinic room will continue to be cleaned and sanitised between patients.

 We will continue to operate intervals between appointments to allow for ventilation of
the clinic room.

INFORMATION FOR PATIENTS ATTENDING APPOINTMENTS:

 You must make us aware of any medical conditions, health-related issues or general
illness prior to attending appointments.
 You must not attend your appointment if you display any signs of Covid-19, have a
cold, any flu-like symptoms, or are generally feeling unwell.
 Face masks are no longer required, however, you are welcome to wear one for your
own safety and comfort.
 We ask that you make us aware if you test positive for Covid before attending your
appointment.
 We ask that you sanitise your hands on entry to our building.

Should you have any questions or concerns prior to your arrival, please do not hesitate to
get in touch – mae@griffinsofttissuetherapy.co.uk / 07790928965
Your continued support and cooperation are very much appreciated – thank you

GRIFFIN Soft Tissue Therapy

Contact

mae@griffinsofttissuetherapy.co.uk

342 Newbold Road, Rugby, CV21 1EG

07790928965